Services and Support

1. Market Analysis

Stay ahead of trends with our in-depth market insights. We provide timely updates on product development, industry trends, and consumer preferences to help you make informed business decisions.

2. Market Testing & Training

We conduct rigorous market testing on our flagship products to ensure demand and effectiveness. Our team also offers hands-on product training to help your staff become confident and knowledgeable brand representatives.

3. Marketing Support Materials

From display stands to trial samples and brochures, we supply a wide range of professional marketing materials to boost your local visibility and support product promotions.

4. After-Sales Service

Every product batch is thoroughly inspected before delivery. In the rare case that after-sales service is needed, our dedicated account managers are ready to assist you promptly and professionally.

5. Dedicated Account Management

You’ll be assigned a professional account manager who serves as your single point of contact, offering personalized support throughout our partnership.

6. Regional Protection & Pricing Guarantee

We offer exclusive regional protection, ensuring that your pricing and supply remain secure. This helps our partners maintain a strong and competitive presence in their designated territories.

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SNUVIA’s unique selling point is its rapid and long-lasting nicotine release, along with a pleasant smell and taste.

Yes, we support small trial orders and do not have a minimum order requirement.

SNUVIA offers customization services, such as flavor and packaging design options, to cater to the diverse needs of various clients.

Shipping and Taxes

Your order will be shipped using reliable international logistics partners. We ensure secure packaging and timely dispatch to guarantee safe delivery.

We deliver to most countries worldwide. If you're unsure whether we ship to your location, please contact our support team for confirmation.

Delivery typically takes between 7–15 business days, depending on the destination country and local customs processes.

SNUVIA offers customization services, such as flavor and packaging design options, to cater to the diverse needs of various clients.

If your package is damaged upon arrival, please contact us immediately with photos of the damage. We will assist you with a replacement or refund as per our policy.

Yes, any applicable import duties, taxes, or customs fees are the responsibility of the buyer and must be paid upon delivery, based on your country's regulations.

Yes, if you prefer to use your own freight forwarder, please inform us during the ordering process. We will coordinate accordingly.

We support a variety of payment methods, including bank transfers, PayPal, and major credit cards. Please contact us for specific options available in your region.

Warranty

Please send us a detailed message along with clear photos or videos that show the specific issue. Our SNUVIA support team will respond within 24 hours and assist you with a suitable solution.

  • Damage due to accidents, abuse, misuse, fire, flood, earthquakes, or other external factors.

  • Moisture-related damage, including exposure to water, liquids, extreme humidity, heavy perspiration, or extreme environmental conditions like sand, food particles, or dirt.

  • Use outside intended guidelines, such as operating the product in ways not specified in SNUVIA’s official usage documentation.

  • Unauthorized modifications that alter the device’s functionality or structure.

  • Damage due to accessories:

    • From unauthorized or non-recommended accessories.

    • From improper use of recommended accessories.

  • Cosmetic wear and tear, including scratches, dents, and broken plastic due to normal use.

  • Devices or pouches with tampered, removed, or illegible serial codes, or that are determined to be counterfeit.

  • Battery degradation from regular usage (contact the SNUVIA Global Support Team for more information on battery expectations).

  • Unauthorized tampering, such as opening, disassembling, or altering the device or pouch.

  • Devices or pouches purchased from unauthorized retailers.

If you purchased your product through a third-party seller or other channels, we recommend contacting them directly for after-sales service. However, you’re always welcome to reach out to the SNUVIA support team — we’re here to assist you.

SNUVIA’s warranty covers the device and pod only for defects in materials and workmanship that occur under normal usage and conditions.

FAQ

SNUVIA nicotine pouches have been successfully marketed in developed countries such as the United States, the United Kingdom, and the European Union, and are expanding into more international markets.

The most notable benefit of using SNUVIA nicotine pouches is that you do not consume any tobacco, thus avoiding harmful effects such as gum disease and tooth loss.

Key Benefits:

  1. A way to quit or reduce tobacco intake.

  2. Hour-long satisfaction that helps keep cravings at bay.

  3. Smoke-free, reducing the dangers of second-hand smoke.

  4. Tobacco-free, avoiding most of the hazards associated with smoking.

The most notable benefit of using SNUVIA nicotine pouches is that you do not consume any tobacco, thus avoiding harmful effects such as gum disease and tooth loss.

Key Benefits:

  1. A way to quit or reduce tobacco intake.

  2. Hour-long satisfaction that helps keep cravings at bay.

  3. Smoke-free, reducing the dangers of second-hand smoke.

  4. Tobacco-free, avoiding most of the hazards associated with smoking.

How to Use SNUVIA Nicotine Pouches:

  1. Peel off the label on the side and open the lid.

  2. Place the pouch between your upper lip and gums.

  3. Wait 1-2 minutes for the nicotine to release and enjoy for about 40 minutes.

  4. Dispose of the used pouch in the top layer of the container.

The main ingredients in SNUVIA nicotine pouches include:

  • Pharmaceutical-grade synthetic nicotine

  • Microcrystalline cellulose

  • Mannitol

  • Propylene glycol

  • Natural or artificial flavors

This has become especially popular with the modern nicotine user who desires a discreet experience, free from curious eyes and questions. People across Europe are swapping their cigarette packs for a SNUVIA nicotine pouch experience that can be used anywhere – at your wedding recital, on a plane, in meetings, or even on your first date!

Nicotine pouches are small, white, tobacco-free sachets designed for oral placement between the gum and lip. These pouches offer a convenient and enjoyable alternative for consumers seeking the pleasurable effects of nicotine without the harmful consequences of tobacco consumption.

Important Safety Information:

  • Not for use by minors.

  • Not for use by individuals allergic to nicotine.

  • Not for use by individuals with heart disease.

  • Use with caution in individuals with cardiovascular disease, hypertension, moderate to severe liver disease, severe kidney disease, duodenal and gastric ulcers, diabetes, hyperthyroidism, or pheochromocytoma.

SNUVIA nicotine pouches are available in various strengths, ranging from 3mg to 22mg of nicotine per pouch. We also offer customization options to meet your specific needs.

Our pouches are designed to last up to 1 hour, though the duration can vary from user to user. On average, most users enjoy the effects of our pouches for 30-50 minutes.

While SNUVIA nicotine pouches are not intended to be swallowed, the nicotine and other food-grade ingredients are not harmful to adults when consumed in small quantities. If you accidentally swallow a pouch and feel unwell, please contact your doctor.

Each can contains 20 pouches.

The product has a slightly elevated pH level, which may cause a mild burning sensation. It also contains nicotine, a stimulant responsible for the tingling sensation users experience.

The experience can differ from person to person. For some, the sensation lasts throughout the use of the pouch, while for others, it subsides after a few minutes.

SNUVIA nicotine pouches do not discolor enamel. However, as with most products, there is a small potential risk that they may cause slight discoloration of teeth.

For the freshest possible experience, enjoy SNUVIA nicotine pouches before the “best before” date printed on the bottom of each can. The general shelf life is two years. While there’s no risk or harm in using SNUVIA after the “best before” date, the flavor and nicotine experience may be reduced.

SNUVIA products are tobacco-leaf-free.

No, Snus is a pasteurized product made from tobacco leaf. In contrast, SNUVIA is tobacco leaf-free, offering a cleaner alternative without the use of tobacco leaves.

Yes, SNUVIA contains nicotine and is available for purchase only by consumers aged 18 and older.

Yes, you can absolutely swallow your saliva while using SNUVIA nicotine pouches, but it’s important to note that this may eventually irritate the tissues of your throat. Whether you choose to swallow your saliva or not is a matter of personal preference. Some people avoid swallowing because they don’t like the taste or the way it feels afterward, while others enjoy it, as swallowing can increase the nicotine absorption.

Most users typically consume about half a can per day—roughly 8 to 12 pouches. However, this number can vary greatly depending on individual factors like age, weight, health, and personal nicotine tolerance.

There’s no one-size-fits-all answer. The best advice is to listen to your body. If you experience symptoms like nausea or trouble sleeping, it could be a sign that you’re using too much nicotine. Adjust your intake accordingly for a balanced experience.

No, refrigeration isn’t necessary. SNUVIA pouches should be stored at normal room temperature and humidity. However, prolonged exposure to high heat or humidity may reduce their flavor and overall performance.